Helfrich River Outfitters places the highest priority on the health and safety of our guests and staff. In response to the COVID-19 outbreak, we are closely monitoring updates from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and other state and federal health agencies. We are establishing additional protocols and safety guidelines developed by global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous.
We have always taken great pride in maintaining high standards of cleanliness and hygiene in wilderness environments. We are diligent about the wellbeing and safety of our guests and guides both on and off the water. We practice safe food handling techniques, sanitize common camping and food areas, and provide multiple, convenient hand wash stations at camp. If a river location is common to multiple visitors, we provide stations there as well. Gear we provide for your personal use, i.e. tents, sleeping pads and sleeping bags, are sanitized between each trip. During this period of heightened COVID-19 awareness, we will remind guests and our staff of all updated recommended procedures that reduce vulnerability.
The Middle Fork of the Salmon River flows through the center of the largest wilderness in the continental United States, providing a unique and isolated place to spend your vacation away from the general public. We plan to provide you with an opportunity to escape society and enjoy a stress free week on the river.
As COVID-19 awareness expands, we will make adjustments that address heightened concerns. We do not anticipate having to cancel any Middle Fork trips. We believe it is in challenging times like these that the experience of a river trip is a welcome reprieve from the day to day negative news. Whether you are planning a river trip now or in the future, our crew is looking forward to sharing and exploring the Middle Fork of the Salmon with you.
We highly recommend protecting your investment in your vacation by purchasing travel insurance for all river trip reservations. Our goal is to provide each of our guests with a safe and successful river experience. For this reason Helfrich Outfitters highly recommends that all of our guests purchase travel insurance to cover the cost of their trip. It is important to remember that trips operated in the wilderness always run a higher risk of cancellation due to natural events such as wildfires, water levels, road closures or other conditions beyond our control that can make the area uninhabitable or inaccessible. Travel insurance will protect your investment if we were to be faced with one of these unfortunate scenarios. Trip insurance can also provide you with benefits including emergency evacuation, lost luggage coverage and cancellation due to a personal, family or medical emergency. Certain policies even provide “cancel for any reason” coverage if you simply decide to not attend the trip. Policies typically run about 3-5% of the trip cost and quotes are based on client age, trip cost, state of origin, etc.
For more information on the recommended plans or to enroll, view the details By Clicking Here or contact Travelex Insurance Services at 800-228-9792 and reference our Location Number: 12-0050 and company, Helfrich River Outfitters. Our office staff can also help you with purchasing policies by request.
HRO Cancellation Policy
We understand that things can happen and sometimes it is necessary to cancel your upcoming river trip. If you decide to cancel your reservation, you will need to notify the HRO office in writing and receive confirmation from an HRO staff member that your cancellation has been processed. Due to our commitment to our guides, contractors and vendors, all deposits, payments, and final payments are non-refundable. If you cancel, we do not give refunds or credit for future trips.
Partial payment refund available only if the reservation is rebooked within 30 days of your cancellation with an alternate group or individual for same river trip and date. If we are able to find a replacement, you will be issued a refund and a $500 per person cancellation fee will be charged. It is always best if you can find an alternate person or group to take your reservation. Replacement guests you provide within 30 days of your cancellation will be welcome with no cancellation fee.
Our cancellation policy is firm and we cannot make exceptions. We operate under federal regulations, which restrict the number of guests per trip and the number of trips per season. We are unable to make exceptions to our cancellation policy for personal, societal or family emergencies. Trips in the outdoors run a higher risk of being impacted due to natural causes. No refunds will be given if your trip must be cancelled due to natural events including but not limited to wildfire and extreme water levels. For these reasons, we highly recommend that guests purchase trip insurance to protect their investment. Trip insurance also offers many additional benefits including medical evacuation coverage. If you have any questions regarding our cancellation policy please feel free to contact the Helfrich River Outfitters office and one of our friendly staff members will be happy to help you.
The Helfrich Family